The pieces 'Available' are shipped between 3-5 business days after receiving payment, from this date consider about 10 days to receive your order. If you want a shipment 'express' please contact us for more information. Please note that there may delays during the month of December.

You can pay for your order by Bank Transfer or PayPal account.

In accordance with our Terms we charge the following shipping and handling charges:

- Orders in Switzerland, packing unit up to 5 kgs. 9 CHF (VAT included)
- Orders to Europe, packing unit up to kgs. 45 CHF (VAT included)

In Black Clay shipments will increase 7.5 CHF insurance to ensure optimal delivery of the items. Unfortunately, this insurance can not be hired for shipments to the European Union, please if you want to insure your shipment contact us to make a custom quote.

When you place your order in our online store, we send an automatic order confirmation to deposited e-mail address.

Please read our "Terms and Conditions" to know the steps.
If you received a damaged or different item from ordered, please contact us directly via email for a free shipping return.

Handicraft is not our artisan partners’ main activity, many times they work just by orders and for this reason we have to wait until they have enough stock to send us products in order to sell them. Also, because of the conditions of their communities they can suffer problems which could cause unexpected delays in the delivery of their handcrafts to us.

For the moment, you just can buy products by internet or local markets, please see our "Find a store" link to have news about this.

No, all items that appear on the site are only samples, each unique piece is created from the inspiration of the artisan at the time of making it, so even though they have similarities between them will never be the same.

You can read about our Artisans partners in "Artists"

Fair Trade is an alternative way to trade based on dialogue, transparency and respect that seeks greater equity in international trade. It contributes to sustainable development by offering better trading conditions and securing the rights of marginalized producers and workers (WFTO)

You can read more about it in our section "Fair Trade"

You may know them through our section "About us"

SurYNor prioritizes continuous training and financing of our producers, as well as continued supporting social programs that help the development of the communities where our artisans partners live. Know about the programs that we help through our section 'Projects we support'.

Also, we pay advance payments of 50% on placing the order, so that small-scale producers can buy the materials to start production, and the balance payment on dispatch. This is money that is paid up to 8 months before customers pay us for the product.

We all do. Fair Trade helps producers in disadvantaged communities to give them the opportunity to have a better future and quality of life, both for themselves, their families and community.

As a consumer of fair trade products actively contributes somehow to solve poverty in the world and also sends a message to multinational companies to rethink their strategies and trade policies in developed countries. Fair Trade is not just pay for the articles, but also a different way of doing business in which all participants benefit.

SurYNor is glad to help new web shoppers understand our online shop process with this step-by-step guide, hope you have a good experience in your shopping through our webpage.

1. From the home page on the top, choose from ART any of our products options (Black Art, Colourful Art) and click.

2. Choose the product and, if apply, 'Select options' or 'Add to cart' .When you are in your chosen product click on any small photo to enlarge it. If you would like to then see other products then left click on ART and select another category o just go back to the previous page as a regularly webpage.

3. If you click 'Select options' you can choose between the different products. If you would like to buy one product then left click on 'Add to Cart' button to confirm your choice. Don't worry as you can delete this, or any other items, up to the time you finally confirm your order. After click 'Add to cart', you will see a green line at the top of the product, which indicate that the product was added to your shop

4. If you choose 'Add to cart' directly (point 2), an small link will appear at the right side of the bottom from where you can go to your cart and do the check out.

5. Come the time that you wish to pay for your items (check out) click on the 'Shop cart' button at the left top of the screen. Firstly you'll now be in the 'Item Summary' page. You are now in the 'Shipping and Details' page where you enter your address details in order for us to post the goods to you. If you want to create an account in our page for you future shopping click in the 'Create an account?' check-box

Unflagged 'Ship to billing address?' check-box if you want to indicate a different address from Billing Address.

You also have a box where you can write any note about your order.

6. This is the time to double check that your purchase and details before clicking 'Place Order' at the bottom of the page.

7. Choose you payment option (Direct Back Transfer or PayPal) and click on 'Terms & Conditions' check-box.

8. Click on 'Place order' at the bottom of the page and you will be redirected to your payment option (PayPal webpage or details of the Bank Transfer). Follow the instructions.

9. You can log out or close your program any time after you have done this.

10. You have completed your order and you will receive a confirmation soon by e-mail.

If you need more assistance you can always contact our Customer Centre on + (41) 79 834 4053 between 9am - 4pm UTC+01:00 Monday to Friday (excluding public holidays), or e-mail info@surynor.com